Caregiver engagement for health plans
The person managing your member's care has never heard from you.
For most members who need help at home, someone in the family is already doing the work: booking the appointments, filling the prescriptions, showing up. Plans rarely know who they are. Avanlee Care helps you reach them, and gives them what they need to close the gap you've been chasing.
Outreach to the member
Annual wellness visit reminder — unread
Outbound call — no answer
Printed mailer — unopened
Same member, via their caregiver
Care gap reminder — opened
Scheduling support — appointment booked
Annual wellness visit completed
The gap
You are not failing to reach members. You are trying to reach the wrong person.
The family member already handling appointments, medications and daily care is doing the work your quality program depends on — and in your data, they are almost invisible.
Why it matters
Pointing caregivers in the right direction.
Caregivers are already doing the work of caring for your members. What we can do is help point that effort toward the things that matter both for a member's health and for your Star Ratings.
From scheduling annual wellness visits or breast cancer screenings to taking health risk assessments or behavioral health screenings, someone is working in the background to support your members who need help at home. We give those caregivers the tools to see what needs to be done and why it matters, and we make acting on it simple.
What caregivers get
We give informal caregivers their time back.
Nobody keeps using a tool that only hands them more work. So the app starts by taking things off their plate. The care gaps come later.
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Appointments
The caregiver picks a provider, including the ones you recommend, and we get it booked. They never have to make the call.
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Medications
Doses come with reminders, and more than one person gets them. The list stays current as prescriptions change.
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Shopping
Groceries, over-the-counter medications and household supplies arrive by delivery or pickup, instead of a Saturday afternoon in the car.
Wellbeing
A wellness assessment sets a baseline stress score and tracks it over time, then builds a plan around whatever is actually driving it, whether that is sleep or the sheer number of hours. Caregivers can bring in the people around them, who get a weekly summary. 59% of users activate on it, the highest rate of any feature group.
Resources
People step into this role suddenly, without training. So we asked experienced caregivers one question: what do you wish you had known when you were starting out? Their answers became the library — self-care, financial planning, the legal questions nobody warns you about, and keeping some kind of life alongside it.
Source: Avanlee Care platform data, 2025.
For families
You probably don't call yourself a caregiver. You're just the one who handles it.
Appointments, medications, groceries, the group text with your siblings, on top of your own job and your own family. Avanlee puts it in one place, and shares it with everyone helping.
See what Avanlee does for families →
SOC 2 Type II, audited annually Find out how many caregivers are already in your data.
A 30-minute working session with our team. We'll walk through the identification approach, the engagement model, and what a pilot looks like against your priority measures.
Request a demo