This is a template, not content. Legal copy must be drafted or reviewed by counsel and reconciled with the Trust Center. Nothing on this page should be written from marketing intuition. The structure below reflects what a caregiver-facing health application typically needs to cover; confirm scope with counsel.
This page explains what information Avanlee Care collects, how it is used, and the choices available to you. Plain language, in the same order most people ask about it.
Looking for our security posture? Certifications, subprocessors, and evidence requests live in the Trust Center. This page covers privacy specifically.
1. Information we collect
[TBD — account information, care hub relationships, health information entered by caregivers, device and usage data, information received from a health plan.]
2. How we use information
[TBD — providing the service, coordinating within a care hub, communicating with you, plan-sponsored program delivery, product improvement, legal obligations.]
3. Health information and HIPAA
[TBD — when Avanlee acts as a business associate of a covered entity, what that means for the member's information, and how it differs from information a caregiver enters directly.]
4. Sharing within your care hub
[TBD — what other members of a care hub can see, who controls those permissions, and how to change them.]
5. Service providers
[TBD — categories of subprocessors and what they do. The maintained list belongs in the Trust Center; link rather than duplicate. NOTE: Intercom was added as the support messenger and is a new subprocessor — it must appear on that list.]
6. Your choices and rights
[TBD — access, correction, deletion, communication preferences, opting out of a plan-sponsored program, and applicable state-specific rights.]
7. Data retention
[TBD — how long information is kept, and what happens when an account or a plan program ends.]
8. Security
[TBD — brief summary only. Detail belongs in the Trust Center so the two never drift apart.]
9. Children's privacy
[TBD]
10. Changes to this policy
[TBD — how changes are communicated and where prior versions can be found.]
11. Contact us
Questions can go to info@avanleecare.com.